PRIVACY POLICY

    Last updated: July 11th, 2026

    The Zen Gateway is committed to protecting your privacy and handling your personal information responsibly.

    We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    Information we collect

    We may collect: your name; email address; billing information relating to subscriptions, donations or purchases; information you provide when contacting us; and website usage information collected through cookies and analytics.

    How we use your information

    We use your information to: manage your membership; process payments; deliver newsletters and updates you have requested through Mailchimp; respond to enquiries; improve our website and services using Google Analytics; and meet our legal obligations.

    We will never sell your personal information.

    Your rights

    Under UK GDPR you have the right to: access your personal information; correct inaccurate information; request deletion of your data; restrict or object to processing; withdraw consent where processing relies on consent; and request a copy of your data in a portable format.

    To exercise these rights, please contact us at privacy@thezengateway.com.

    If you are unhappy with how we process your data, you have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/.

    Cookie Policy

    The Zen Gateway uses cookies to improve your experience and understand how visitors use our website.

    We use the following categories of cookies: essential cookies to enable core website functionality; analytics cookies, including Google Analytics, to help us understand how visitors use our website and improve our content and services; preference cookies to remember your settings; and marketing cookies only where you have given your consent.

    When you first visit our website, you will be asked to choose which optional cookies you wish to accept. You can change your cookie preferences at any time through your browser settings or our cookie banner.

    Our website may also include embedded content from third-party platforms such as YouTube or Vimeo. These services may place cookies or collect information about your interaction with embedded videos, particularly if you are logged into those services. Please refer to the privacy policies of YouTube (Google) and Vimeo for more information about how they process personal data.

    For more information about how we process your personal data, please see our Privacy Policy.

    Third-party Services

    To provide our services, we work with trusted third-party providers.

    Payment providers

    If you purchase a subscription, make a donation or buy a product, your payment will be processed securely through PayPal. We do not store your full payment card details on The Zen Gateway's servers.

    Please refer to PayPal's Privacy Policy for information about how it processes your personal data.

    Email communications (Mailchimp)

    We use Mailchimp to manage and send newsletters, announcements and other email communications to subscribers who have chosen to receive them. Mailchimp processes your name, email address and related subscription information on our behalf in accordance with its Privacy Policy. You can unsubscribe from our emails at any time by clicking the unsubscribe link included in every marketing email.

    Google Analytics

    We use Google Analytics to understand how visitors use our website, helping us improve our content, navigation and the overall user experience. Google Analytics collects anonymised information such as pages visited, time spent on the site, browser type and general location. You can control the use of analytics cookies through our cookie consent banner.

    Embedded videos

    Some pages on The Zen Gateway include embedded videos hosted by YouTube or Vimeo. When you view or interact with these videos, YouTube or Vimeo may collect information about your device and browsing activity in accordance with their own privacy policies.

    Telegram community

    Members of the Dharma Centre may be invited to join our private Telegram community.

    Participation is entirely optional. If you choose to join, your use of Telegram is governed by Telegram's own Terms of Service and Privacy Policy. Other members of the community may be able to see your Telegram username and any information you choose to share within the group.

    Although our moderators work to maintain a welcoming and respectful community, members are responsible for the information they choose to share, and we cannot guarantee the confidentiality of content voluntarily posted within community discussions.

    Data retention

    We retain your personal information only for as long as necessary to provide our services, fulfil our legal obligations, resolve disputes and maintain appropriate financial records.

    International transfers

    Some of our service providers may process your data outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

    Contact

    If you have any questions about this Privacy Policy or how we process your personal data, please contact us info@thezengateway.com.

    If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/.